Similarly if the 2nd, 3rd or subsequent items are Flat Rate (same low delivery charge countrywide) items, the delivery charge on these will be discounted by 1/3.
We ship all parcels to you using either Australia Post's eParcel Service or one of our suite of professional couriers. Our shipping carrier is chosen based on the nature of the product, it's weight and size and where you are located. Every single parcel is sent with full transit insurance and every parcel is registered (i.e it requires a signature on receipt).
If for whatever reason the carrier cannot get the parcel to you after a period of time (usually 2 weeks) they will return the parcel to us at our cost, which is effectively the cost to send the parcel to you plus in some cases a bit more.
If for any reason we have made an error which has resulted in us not sending the parcel to the correct address or we have nominated an incorrect service and the parcel has been returned to us, we will immediately re-ship it to you at our cost to your correct address and with the correct service.
If however, the parcel has been returned to us as a result of error or inaction on your part, and we incur additional charges for the return shipment and then for shipment back out to your advised address, then we reserve the right to pass these additional charges that we incur onto you, as a condition of sending the parcel back to you.
Examples of error or inaction are if you enter an incorrect or incomplete address (including not noting a company name where delivery is to a business address) or where you do not claim the parcel for more than 2 weeks from when the delivery driver leaves a card in your mailbox notifying you of their attempted delivery.
If you opt to cancel the order if the item is returned to us then we will refund you less all shipping costs incurred, a restocking fee and our storage and handling costs, so that we are returned to a zero loss position on the order.